Trago Sale

20th December 2017 By

One of the benefits available to CRLA members is the discount available on goods through Trago Mills.  I have just seen that they have a sale from 27 December to 31 January.

If you do not have a discount card you can apply for one when you visit Tragos.

I hope you find lots of bargains.

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19th December 2017 By

Can you please note that the CRLA office will be closed from lunchtime on Thursday 21 December and will not re-open until 9am on Tuesday 2 January 2018.

I would like to take this opportunity to thank you all for your support during 2017 and to wish you all a Very Merry Christmas and Happy and Successful 2018

Ruth Clarke


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29th November 2017 By


The following freephone numbers will be in use from today (29 November) for all Universal Credit enquiries.  Previous 0345 number is shown to help make sure you are using the correct freephone number

Service Line Current 0345 number New Freephone number
Universal Credit Live Service 0345 600 0723 0800 328 9344
Universal Credit Full Service 0345 600 4272 0800 328 5644
Universal Credit Housing Line 0345 266 0041 0800 328 3844
Universal Credit Sanctions Line 0345 600 3081 0800 328 9744
Universal Credit Live to Full Service Transfers 0345 606 9970 0800 328 7844
Universal Credit/WA Welsh Line 0345 600 3018 0800 328 1744
Universal Credit Text phone 0345 600 0743 0800 328 1344
Performance Measurement 0345 266 1232 0800 328 2144
Payment Services – Creditors/landlords 0345 600 2859 0800 328 0128
Payment Services – Customer contact 0345 600 2865 0800 328 0172

Find out more >>


24th November 2017 By

Universal Credit Roll Out in North Cornwall will be going live on 6 December, but please note announced changes to the system.
To help identify if your tenants will be affected on any change of their circumstances, affected postcodes are shown below.

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23rd November 2017 By

Members will almost certainly have noticed that the Chancellor stood up to present the budget yesterday.

With apologies for the delay, we have produced a rough analysis of the salient points which may affect your lettings business.

Find out more >>


3rd October 2017 By

Please be aware that the ‘old’ £1 coin will cease to be legal tender on 15 October 2017.

After that date only the ‘new’ twelve-sided coin can be spent.

Spend them or give them to charity but don’t lose them.

Check those bottles so many of us have to save odd coins and down the back of sofas and chairs.

Some shops will be giving the round £1 coins in change up to the last minute, you can ask for the new coin but that may not be possible.

Those people who find the old coins after 15 October will still be able to take them to the bank for exchange.


Find out more >>

Supporting Fire Door Safety Week 25 September to 1 October 2017

11th September 2017 By

Fire Door Safety Week this year is from 25 September to 1 October

All property owners and occupiers whether landlords or not are urged to ensure that all fire doors are safe and correctly fitted.


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Supporting Gas Safety Week 18 – 24 September

11th September 2017 By

Gas Safe Week this year is from 18 – 24 September.

All property owners and occupiers whether landlords or not are urged to ensure that all appliances are up to date with testing and safe.

Remember only use a Gas Safe Registered fitter or technician.  There are hefty fines for anyone else carrying out this work and possibly for those employing them to do so.

Find out more >>


3rd August 2017 By

Please note that I will be on holiday from Saturday 5 August to Tuesday 22 August meaning the CRLA office will be unmanned with no telephone or email contact.


  • For legal queries please contact Coodes on 01872 246200 or email
  • For fire safety queries please contact Jeff Hick on 01872 01872 277256 or email:

If you leave a message on the answering machine (01872 554498) or send an email either through the website or to any of the email addresses (, or I will respond as soon as possible on my return.  This may take a while depending on the number of messages and emails awaiting my return.  If you want a response from me more quickly I suggest you ‘phone me on 22 August.

The forms and information sheets on the website will still be available.

Anyone making a membership renewal payment by BACS or cheque during the holiday period will find that their access to the website will be restricted until a day or two after my return from holiday


Find out more >>


22nd July 2017 By

The TDS (Tenancy Deposit Scheme) has launched a Code of Recommended Practice. Interesting reading even if you use a different deposit protection company.

Find out more >>


7th July 2017 By

The Gas Safe Charity is running a series of free morning workshops across the UK aimed at ANY organisation that delivers services in the homes of vulnerable people.

Low levels of carbon monoxide have been linked to increased risk of falls and dementia.

Front line staff and volunteers have a key preventative role but there is also a duty of care for employers. A range of organisations have attended past ThinkCO workshops and have now introduced carbon monoxide awareness into their induction and general training. There is usually only one place per organisation per workshop and each participant will receive a training pack, buffet lunch and a free CO detector for each organisation.

To learn more and to get a booking form please click HEREor email

Any questions please call Hilary on 07813 977798 or Simon on 07549 956376.

Find out more >>


21st June 2017 By

DCLG have written to local authorities following Grenfell Tower disaster.  They have asked that the letter be shared with residential landlords.

  • In addition to the checks on residential blocks owned by social landlords, DCLG are offering private owners of residential buildings an opportunity to test cladding on blocks over 18 metres high through arrangements put in place with the Building Research Establishment (BRE).
  • These checks will be paid for by DCLG, and the information will be available to DCLG from BRE.
  • Where owners consider that they may have concerns about cladding on buildings over 18 metres high, they should follow the process in the letter.
  • DCLG have provided an email for enquiries:

DCLG are keen to reach out to as many people as possible and the attached letter provides you with further information on the service they are offering. Should you wish to make use of this service, please fill out and return the form

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21st June 2017 By

  • Security deposits will no longer be able to exceed the value of one month’s rent. Compared to the restriction which already applied of one sixth the annual rent (aka two months’).
  • Holding deposits will no longer be able to exceed one week’s rent.
    There will need to be a consultation so date for implementation ‘some time in the future’.

Find out more >>


21st April 2017 By

Good news from the forthcoming election.  It has been decided that the proposed revision to Probate Fees will not take place due to lack of parliamentary time.

Current probate fees of £215, or £155 for those applying through a solicitor, look likely to remain unchanged for the time being.


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20th April 2017 By

5 May 2017 is the cut-off date for using ‘old’ £5 notes.  They will cease to be accepted by most banks, shops and vending machines from that date.

If you find you still have a note after the 5 May deadline contact the Bank of England.  The Bank of England’s head office in London’s note exchange desk lets anyone with an out of date note swap it for a current one – meaning anyone with an old note can head there and swap the paper notes for polymer ones, but it is an awful long way to go!

You can save yourself a journey by posting the note to Bank of England, Threadneedle Street, London  EC2R 8AH but send it by recorded or similar service and keep the receipt.

Find out more >>


19th April 2017 By

General Election called for 8 June. Perhaps time to find out who the candidates will be in your area and challenge them on their (and their party’s) views on the PRS. Perhaps a change in the tax, recognition that it is time to tidy up the volumes of legislation affecting the PRS and they need to recognise that landlords are needed and valued (the good ones anyway).

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6th April 2017 By

From today Local Authorities will be able to issue civil penalty notices up to a maximum of £30,000 per offence as well as being able to apply for rent repayment orders for up to twelve months’ worth of rent.  Tenants will also be able to apply to the Tribunal for rent repayment orders.

We will be liaising with the Cornwall Council’s Private Sector Housing Team on this.

These regulations are just part of the measures to be introduced in the Housing and Planning Act 2016.

Find out more >>


16th March 2017 By

Housing and Planning Act 2016 – measures affecting PRS

The regulations introducing civil penalties and extending the grounds for rent repayment orders have now been laid and will come into force on 6 April. These new laws give local authorities new powers to deal with private landlords who infringe housing standards. Guidance for local authorities on their new powers will be published next week, and the related commencement order is online. We are told that the other measures from the 2016 Act, such as the database of rogue landlords/property agents and banning orders, will come into force on 1 October.

The Commencement Order is now on the CRLA Website together with a link to the Link to Housing and Planning Act 2016 The Rent Repayment Orders and Financial Penalties (Amounts Recovered) (England) Regulations 2017

Find out more >>


17th February 2017 By

Thursday 30 March, Coodes offices in Truro 10am – 1pm

£75 for CRLA members   £150 for non-members

Good landlords find their tenants want to stay in their homes and landlords want good tennts to stay.

Unfortunately there are occasions when you need your property back from the tenant.  The process can be frustrating, worrying, time consuming, and expensive.

This course is to help you understand the process, get things right the first time and get your property back as quickly as possible whilst keeping costs down.

The team from Coodes will be bringing many years of experience to share with you.


The course will cover the process from service of Section 21 or Section 8 notice through to Court and actually gaining possession of your property.

Suitable for all landlords and agents.

Course Content

  • Managing the problem tenant; rent arrears and antisocial behaviour
  • Overview of Section 21 and recent changes in case law
  • Section 8
  • Accelerated proceedings vs standard proceedings
  • Costs, forms, estimated timescales
  • Common errors and how to avoid them
  • What to do if the tenant remains on expiry of the possession order
  • How to avoid harassment, illegal eviction and your duty to your tenant’s belongings

Find out more >>


16th February 2017 By

It is reported that many landlords and agents are failing to protect deposits.  I have put together a VERY short survey which I would be very grateful if you would find the time to complete.

Find out more >>