16th October 2018 By

A new updated template can now be found in the Members Area – Download Resources.  This could be a timely reminder to review and renew your current assessment.

Remember to read through the LACORS Guidance before undertaking a Fire Risk Assessment.

If you have any queries relating to Fire Safety generally or undertaking a Fire Risk Assessment please contact Jeff Hick – Tel: 01872 277256 or Mobile: 07815 854691 or e mail:

If you want the CRLA to store your Fire Risk Assessment electronically please contact Ruth Clarke – Tel: 01872 554498 or email:

Find out more >>


4th August 2018 By

1st October 2014 – all letting agents and managing agents operating in England should have joined an Ombudsman Scheme or ceased trading as requred by the Enterprise and Regulatory Reform Act 2013.

There were 3 schemes to choose from;

6 August 2018 – ‘Ombudsman Services’ are ceasing to be a redress scheme for the purposes of the above Act.

Letting agents who are currently members of the Ombudsman Services scheme MUST make arrangements to join one of the other two schemes before 6 August 2018.




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Universal Credit

17th July 2018 By

When cases transfer from live service to full service, there is a requirement for private tenants to have their housing costs verified with a  tenancy agreement (or other proof of rent) and confirmation of residence.

Currently the Live to Full Service transfers begin 3 months after a site goes live with Full Service.  However as Live Service closes 29/03/19 and all claims have to be transferred by then, the window for transfer action will become shorter the later the sites are in the rollout.

The dates below are the dates transfer action will begin in the stated sites

Cornwall sites – transfer window opening dates:

Bude JCP 04.06.18

Launceston JCP 04.06.18

Liskeard JCP  02.07.18

Newquay JCP 23.07.18

Truro JCP 23.07.18

St Austell JCP 23.07.18

Bodmin JCP  01.08.18

Helston JCP 15.08.18

Penryn JCP  15.08.18

Penzance JCP  15.08.18

Redruth JCP  22.08.18

, Landlords will need to:

  • Respond promptly to any requests for letters confirming proof of rent and residence
  • Understand the importance of prompt action to ensure housing costs continue in Full Service.

From DWP


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9th July 2018 By

Cornwall Council are now in a position to be able to invite applications from landlords who are affected by the mandatory HMO licensing reforms.

In order to ensure that landlords are given the best chance of complying with the licensing requirements ahead of the 1st October deadline Cornwall Council feel the need to make a start now, and will be doing their best to meet the increased demand that licensing will bring.

Failure to licence a licensable property can attract a fine of up to £30,000 or prosecution so Cornwall Council will be making considerable effort to engage with landlords to notify them of these changes.

Applicants that make a valid application before 1st October 2018 will be eligible for an ‘early bird discount’ fee of £999. After the 1st October 2018 the standard fee will be £1150, or £1500 where a property is identified as licensable by the Council but is operating without a licence.

Details on how to make an application can be found on the Cornwall Council Website at or alternatively the Private Sector Housing Team will post an applicant an application form for completion.

Anyone wanting advice from Cornwall Council should contact Martyn Dymond, you will be required to join the Cornwall Responsible Landlord Scheme – why not, it is free.

If you let any property with five or more unrelated individuals or two or more unrelated households as tenants you MUST have a licence – Yes, even if it is a bungalow!

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4th July 2018 By

The government consultation on longer tenancies on the CRLA website has prompted me to get on with a survey I had been intending to send out a few weeks back. So it is now quite a bit longer (Survey Monkey says it can be completed in 16 minutes but not sure how accurate that is).
If you have nothing better to do one evening could you please complete the survey. It will be open until early August.
I know the comments fields will not be long enough for many people but feel free to email me at with your thoughts

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5th April 2018 By

The rogue landlord database promised in the Housing and Planning Act 2016, initially expected to appear last October, is to commence 6 April 2018.

The list, which will only be available to the central Government and local authorities, will include those with relevant criminal convictions (such as stalking, harassment, blackmail, theft, burglary and handling stolen goods) and those who have been issued with banning orders for a range of offences.

The database will be available to central government and local authorities and will list landlords and agents with criminal convictions and those subject to banning orders.

The database will not be available for the general public for any reason.

Landlords and agents on the database will be able to continue operating unless they are the subject of a banning order.

Find out more >>


19th February 2018 By

Please be aware that the ‘old’ £10 note will cease to be legal tender on 1 March 2018.

After that date only the ‘new’ polymer note can be spent.

Spend them or give them to charity but don’t lose them.

Check your pockets, wallets, purses and savings boxes to make sure you have dug out all the old notes.

Some shops will be giving the old £10 notes in change up to the last minute, you can ask for the new notes but that may not always be possible.

Those people who find the old notes after 1 March will still be able to take them to the bank for exchange.

Find out more >>


20th January 2018 By

The How To Rent Guide which MUST be handed to tenants taking out a new tenancy has been updated.  The new Guide has to be used, handing out old guides will not meet your regulatory requirements and could cause problems if relying on a Section 21 Notice in future.


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Courses 23 March 2018 – Setting Up A Tenancy – Gaining Possession

19th January 2018 By

Do you want to know about Setting Up A Tenancy?


Update Your Knowledge On Regaining Possession Of Your Property

Suitable for new and experienced landlords and for letting agents

Both courses being run by professionals at Coodes Solicitors

23rd March 2018

Coodes offices in Truro

Download booking form here


Find out more >>


2nd January 2018 By

The following news came in while I was enjoying a Christmas break:

Helston Jobcentre will close on 5th January 2018, and relocate to Helston Library, Trengrouse Way, Helston.

Newton Abbot Jobcentre will close on 19th January 2018, and relocate to Forde House, Newton Abbot, from 22nd January 2018.  .

Liskeard Jobcentre will close on 9th March 2018, and relocate to Luxtowe House, Liskeard, from 12th March 2018.

We await confirmation of the closure date for Totnes Jobcentre.

The local MP’s has been advised and all staff are fully aware and plans are in place to ensure our customers are fully informed of the change.

Find out more >>

Trago Sale

20th December 2017 By

One of the benefits available to CRLA members is the discount available on goods through Trago Mills.  I have just seen that they have a sale from 27 December to 31 January.

If you do not have a discount card you can apply for one when you visit Tragos.

I hope you find lots of bargains.

Find out more >>


19th December 2017 By

Can you please note that the CRLA office will be closed from lunchtime on Thursday 21 December and will not re-open until 9am on Tuesday 2 January 2018.

I would like to take this opportunity to thank you all for your support during 2017 and to wish you all a Very Merry Christmas and Happy and Successful 2018

Ruth Clarke


Find out more >>


29th November 2017 By


The following freephone numbers will be in use from today (29 November) for all Universal Credit enquiries.  Previous 0345 number is shown to help make sure you are using the correct freephone number

Service Line Current 0345 number New Freephone number
Universal Credit Live Service 0345 600 0723 0800 328 9344
Universal Credit Full Service 0345 600 4272 0800 328 5644
Universal Credit Housing Line 0345 266 0041 0800 328 3844
Universal Credit Sanctions Line 0345 600 3081 0800 328 9744
Universal Credit Live to Full Service Transfers 0345 606 9970 0800 328 7844
Universal Credit/WA Welsh Line 0345 600 3018 0800 328 1744
Universal Credit Text phone 0345 600 0743 0800 328 1344
Performance Measurement 0345 266 1232 0800 328 2144
Payment Services – Creditors/landlords 0345 600 2859 0800 328 0128
Payment Services – Customer contact 0345 600 2865 0800 328 0172

Find out more >>


24th November 2017 By

Universal Credit Roll Out in North Cornwall will be going live on 6 December, but please note announced changes to the system.
To help identify if your tenants will be affected on any change of their circumstances, affected postcodes are shown below.

Find out more >>


23rd November 2017 By

Members will almost certainly have noticed that the Chancellor stood up to present the budget yesterday.

With apologies for the delay, we have produced a rough analysis of the salient points which may affect your lettings business.

Find out more >>


3rd October 2017 By

Please be aware that the ‘old’ £1 coin will cease to be legal tender on 15 October 2017.

After that date only the ‘new’ twelve-sided coin can be spent.

Spend them or give them to charity but don’t lose them.

Check those bottles so many of us have to save odd coins and down the back of sofas and chairs.

Some shops will be giving the round £1 coins in change up to the last minute, you can ask for the new coin but that may not be possible.

Those people who find the old coins after 15 October will still be able to take them to the bank for exchange.


Find out more >>

Supporting Fire Door Safety Week 25 September to 1 October 2017

11th September 2017 By

Fire Door Safety Week this year is from 25 September to 1 October

All property owners and occupiers whether landlords or not are urged to ensure that all fire doors are safe and correctly fitted.


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Supporting Gas Safety Week 18 – 24 September

11th September 2017 By

Gas Safe Week this year is from 18 – 24 September.

All property owners and occupiers whether landlords or not are urged to ensure that all appliances are up to date with testing and safe.

Remember only use a Gas Safe Registered fitter or technician.  There are hefty fines for anyone else carrying out this work and possibly for those employing them to do so.

Find out more >>


3rd August 2017 By

Please note that I will be on holiday from Saturday 5 August to Tuesday 22 August meaning the CRLA office will be unmanned with no telephone or email contact.


  • For legal queries please contact Coodes on 01872 246200 or email
  • For fire safety queries please contact Jeff Hick on 01872 01872 277256 or email:

If you leave a message on the answering machine (01872 554498) or send an email either through the website or to any of the email addresses (, or I will respond as soon as possible on my return.  This may take a while depending on the number of messages and emails awaiting my return.  If you want a response from me more quickly I suggest you ‘phone me on 22 August.

The forms and information sheets on the website will still be available.

Anyone making a membership renewal payment by BACS or cheque during the holiday period will find that their access to the website will be restricted until a day or two after my return from holiday


Find out more >>


22nd July 2017 By

The TDS (Tenancy Deposit Scheme) has launched a Code of Recommended Practice. Interesting reading even if you use a different deposit protection company.

Find out more >>