LETTING AGENTS – MAKE SURE YOU BELONG TO A CURRENT OMBUDSMAN SCHEME

4th August 2018 By

1st October 2014 – all letting agents and managing agents operating in England should have joined an Ombudsman Scheme or ceased trading as requred by the Enterprise and Regulatory Reform Act 2013.

There were 3 schemes to choose from;

6 August 2018 – ‘Ombudsman Services’ are ceasing to be a redress scheme for the purposes of the above Act.

Letting agents who are currently members of the Ombudsman Services scheme MUST make arrangements to join one of the other two schemes before 6 August 2018.

 

 

 

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WHAT SHOULD YOU LOOK FOR BEFORE USING A LETTING AGENT?

14th February 2017 By

Most letting agents and property management agents are honestly trying to do their best for landlords and tenants whilst running their businesses.  Unfortunately, as recently highlighted on the BBC, there are some rogues out there who let everyone else down.

Before taking on an agent ask:

  • Do you know someone who has experience with this agent? Ask them for the good and bad news
  • Does the agent belong to one of the government’s three redress schemes (a requirement since October 2014 and £3,000 fine for not having joined one of the following)? The information about which scheme is used should be clearly displayed.  Don’t be afraid to contact the appropriate body to ensure the agent is a current member.
  • Are the fees charged by the agent clearly displayed as required under the Consumer Protection Act 2015?
  • Does the agent hold Client Money Protection Insurance? Not a requirement yet but due to be brought in.
  • What Deposit Protection Scheme does the agent use? Again don’t be afraid to ask the scheme provider for confirmation.
  • Deposit Protection Scheme
  • MyDeposits
  • Tenancy Deposit Scheme

 

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LETTING/MANAGING AGENTS PLEASE REMEMBER 1 OCTOBER DEADLINE

3rd September 2014 By

 The Property Redress Scheme have confirmed that although the form applying to join their scheme DOES ask about insurance they do not actually make this a condition for joining the scheme

PLEASE NOTE THAT ONE OF THE LINKS PREVIOUSLY PROVIDED IN THIS POST HAVE BEEN AMENDED – HOUSING OMBUDSMAN SHOULD HAVE READ OMBUDSMAN SERVICES – PROPERTY.

LINKS BELOW HAVE BEEN UPDATED

IF YOU ARE A LANDLORD WHO DOES NOT MANAGE OR LET A PROPERTY ON BEHALF OF ANOTHER LANDLORD THIS POST IS JUST FOR INFORMATION, YOU NEED NOT TRY TO REGISTER WITH ANY OF THE SCHEMES

There has been very little publicity  informing of this important change for anyone who is a Letting or Managing Agent of even one property.

From 1 October all agents MUST belong to a Redress Scheme.

Any agent who is not already a member of one of the national schemes please note that you MUST register with one of the three government authorised bodies:

Ombudsman Services – Property

Property Ombudsman

Property Redress Scheme

Agents who already belong to one of the national schemes such as ARLA, NALS etc  – no action need be taken as you are already a member of a scheme, probably the Housing Ombudsman.

Landlords and Tenants are urged to check that any agent used is a member of one of the above schemes.

A representative from the Property Redress Scheme will be talking to CRLA members next year.

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