Privacy Policy
The Cornwall Residential Landlords Association (CRLA) is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy may be updated occasionally. You should check this page from time to time to ensure you are happy with any changes.
Information We Collect
We may collect and process the following information when you join the CRLA, contact us, or use our services:
- Name
- Postal address
- Email address
- Telephone number
- Membership information
- Payment and invoicing information
- Details relating to your property or membership enquiries
- Technical data such as IP address and browser type
- Any additional information you choose to provide when communicating with us
We do not collect unnecessary or excessive information.
How We Collect Your Information
We collect information in the following ways:
- When you complete membership forms
- When you contact us by email, telephone, or post
- Through our website contact forms
- Through payment and accounting processes
- Through attendance at CRLA events or training sessions
Why We Use Your Information
We use your information for:
- Managing CRLA membership
- Providing member services, updates, and support
- Sending newsletters, legal updates, and relevant information
- Administering events, training, and meetings
- Maintaining accurate financial and membership records
- Responding to enquiries
- Improving our services and website
- Complying with legal and regulatory obligations
We do not use your information for unrelated marketing.
Legal Bases for Processing
We rely on the following lawful bases:
- Contract – to manage your membership and provide member services
- Legitimate interests – to administer the association and communicate with members
- Legal obligation – for maintaining financial and tax records
- Consent – for optional communications where required
Who We Share Your Information With
We only share your information when necessary, such as:
- With our accountant for financial record‑keeping
- With trusted service providers (e.g., website hosting, email services, mailing systems)
- With event or training providers where needed for attendance
- When legally required (e.g., HMRC or regulatory authorities)
We do not sell or lease your personal information.
Data Storage and Security
We take reasonable steps to keep your information secure, including:
- Secure email systems
- Password‑protected devices
- Restricted access to membership records
- Secure accounting and membership software
- Regular data‑protection reviews
We keep personal data only for as long as necessary to meet legal, tax, and business requirements.
Data Transfers Outside the UK
If any of our service providers store or process data outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.
Cookies and Website Information
Cookies help the website function and allow us to understand how visitors use the site.
We use:
- Necessary cookies – required for the website to function
- Analytics cookies – used only if you consent through our cookie banner
You can manage your cookie preferences through your browser settings or our cookie banner.
reCAPTCHA and Website Security
We use reCAPTCHA on our website to protect forms and prevent spam or malicious activity. When you interact with areas of the site protected by reCAPTCHA, the service analyses technical information such as your device type, browser details, IP address, and how you navigate or interact with the page. This processing is carried out to ensure the security and integrity of the website and is based on our legitimate interests in preventing misuse and maintaining reliable online services.
Google provides the reCAPTCHA service as our data processor and acts only on our instructions. Any data processed through reCAPTCHA may be transferred outside the UK, and we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.
The information collected through reCAPTCHA is used solely for security purposes and is not used for advertising or profiling.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict certain types of processing
- Withdraw consent where consent is used
- Request data portability (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests are free of charge unless manifestly excessive.
To exercise your rights, contact us using the details below.
Contact Details
Cornwall Residential Landlords Association (CRLA)
Rohirrim
Penhallow
Truro
Cornwall
TR4 9NB
Email: crlawp@gmail.com
Telephone: 01872 554498