When cases transfer from live service to full service, there is a requirement for private tenants to have their housing costs verified with a  tenancy agreement (or other proof of rent) and confirmation of residence.

Currently the Live to Full Service transfers begin 3 months after a site goes live with Full Service.  However as Live Service closes 29/03/19 and all claims have to be transferred by then, the window for transfer action will become shorter the later the sites are in the rollout.

The dates below are the dates transfer action will begin in the stated sites

Cornwall sites – transfer window opening dates:

Bude JCP 04.06.18

Launceston JCP 04.06.18

Liskeard JCP  02.07.18

Newquay JCP 23.07.18

Truro JCP 23.07.18

St Austell JCP 23.07.18

Bodmin JCP  01.08.18

Helston JCP 15.08.18

Penryn JCP  15.08.18

Penzance JCP  15.08.18

Redruth JCP  22.08.18

, Landlords will need to:

  • Respond promptly to any requests for letters confirming proof of rent and residence
  • Understand the importance of prompt action to ensure housing costs continue in Full Service.

From DWP